We're really sorry to hear that your order hasn't arrived. First, please check the shipping method used.
If you're based in the UK, we will have used Royal Mail 24 or 48 hour postal services. Both of these offer delivery confirmation through the tracking number attached to your order. This won't show up until it's been delivered, but it's always worth checking (in case it's with your neighbour or has been left in a safe place).
All of our international orders are shipped with a tracked service.
Please check the tracking/delivery notifications before getting in touch. If you still need assistance, please use our contact us page and include your order reference number in your message. Our team will sort it out ASAP!