Unfortunately, we cannot cancel or amend orders once they’ve placed. Once your order is placed, it’s sent straight to our warehouse where the team aim to get the order out as quickly as possible. If you have missed any items off your order, please place a new order and we will send this out separately.
Unfortunately, we cannot add items to existing orders. If you do want to purchase additional items, please do so but these will be despatched separately.
Unfortunately, we cannot combine orders once they've been placed. The orders will be despatched separately.
We're sorry to hear your order has been cancelled. Please either reach out to us on firstname.lastname@example.org or through our Contact us page.
We're sorry to hear your order hasn't arrived. Please check the shipping method used.
If you're based in the UK, we will have used Royal Mail 24 or 48.. Both of these services offer delivery confirmation if you use the tracking number attached to your order. This won't show up until it's delivered but it's always worth checking (in case it's with your neighbour!)
All of our international orders are shipped with a tracked service.
Please check tracking / delivery notification before getting in touch. If you still need assistance, please use our Contact Us page and include your order reference number. The team will get right on it!
We're very sorry to hear your item is faulty. Please send a picture to email@example.com, along with a brief description of what's wrong.
Refunds and Exchanges
Yes, we do offer size exchanges. Please get in touch with a member of our team through the Contact Us page for further details.
Please note that exchanges can only be made for the same product in a different size. We cannot offer exchanges for different products.
Yes! The item must be in the same condition that you received it, unworn and unused, with original tags attached, and in its original packaging. If you are returning swimwear the hygiene strip supplied must not be removed.
For UK returns, please allow up to 7 days for us to process your return. This allows adequate time for potentially delayed post and for our warehouse to process your return.
For International returns, please allow up to 14 days for additional shipping time.
If you have still not received your refund in these timeframes, please get in touch via our Contact Us page or email us at firstname.lastname@example.org
When we refund orders, we will refund the amount back onto the card that was used for payment. If the amount hasn't been refunded but you've received a notification, please Contact Us.
We still accept returns from international customers. You will need to ensure that you accurately fill out your customs declaration and outline that this is a returned good. We are not responsible for paying VAT for the returned product if it is incorrectly labelled. We recommend speaking with your local post office for more information, otherwise you can Contact Us.
We ship globally! Regardless of where you are in the world, we can get your order to you.
We do send to BFPO addresses. As a small company we are still getting our systems integrated to allow this to be seamless, so if you do order from a BFPO address, please leave a note in your order, or drop us a message!
On the rare occasion, you may find that your order was undeliverable. This could be because we have the wrong address, you package required a signature, or several other reasons.
If this is the case, please get in touch with us and we can assist you in resolving this for you.
As we are a UK based company, you will not need to pay import duties if you reside in the UK. However, given the recent changes in the UKs EU status, you may be subject to import and VAT charges if you are based in the EU. We are unable to tell you what charges you will pay as they will vary by country. You can usually find this out at your local post office or online.
We are unable to change anything on our custom label as this is a legal document, therefore we must accurately declare the full value of the goods.
When returning an item all you must do is open a returns request via the platform you ordered from. This will give you the instructions you need.
Please note, we do not provide QR codes or labels for marketplaces or couriers such as Hermes. You will also need access to a printer to print any returns labels provided by the marketplace.
When it comes to bra’s there is a difference between US and UK. All band sizes stay the same however the size of the cup can change! The best thing to do before buying is to double check you are ordering the correct size and if it is UK or US and you can see what you require in UK sizing by using a size guide!
When you order from us, we provide a discount code on a leaflet for you to use for a future purchase! To use this, all you must do is subscribe to our newsletter on our website and then place your order using the code!
Yes. We have an office phone number, 07599052638. We also have WhatsApp if there is a query you would like to text us about!
If there are any other issues or queries you have, which we haven’t been able to answer here. Please contact us directly so we can assist you further.