Unfortunately, we cannot cancel or amend orders once they’ve been placed. Once your order is placed, it’s sent straight to our warehouse, where our team aim to get the order out as quickly as possible. If you've missed any items off your order, please place a new order and we will send this out separately.
We cannot add items to existing orders. If you do want to purchase additional items, please feel free to do so, but note that these will be despatched separately.
We cannot combine orders once they've been placed. If you place multiple orders, they will be despatched separately.
We're sorry to hear that your order has been cancelled. Please either reach out to us on email@example.com or through our contact us page.
We're really sorry to hear that your order hasn't arrived. First, please check the shipping method used.
If you're based in the UK, we will have used Royal Mail 24 or 48 hour postal services. Both of these offer delivery confirmation through the tracking number attached to your order. This won't show up until it's been delivered, but it's always worth checking (in case it's with your neighbour or has been left in a safe place).
All of our international orders are shipped with a tracked service.
Please check the tracking/delivery notifications before getting in touch. If you still need assistance, please use our contact us page and include your order reference number in your message. Our team will sort it out ASAP!
We're very sorry to hear your item is faulty. Please send a picture to firstname.lastname@example.org, along with a brief description of what's wrong.
Refunds and Exchanges
Yes, we do offer size exchanges. Please get in touch with a member of our team through the contact us page for further details.
Please note that exchanges can only be made for the same product in a different size. We cannot offer exchanges for different products.
Yes, you can return swimwear. However, the item must be in the same condition that you received it in, which is unworn and unused, with original tags attached, and in its original packaging. If you're returning swimwear, the hygiene strip supplied must still be in place/not have been tampered with or removed.
For UK returns, please allow up to 7 days for us to process your return. This allows adequate time for potentially delayed post and for our warehouse to process your return.
For International returns, please allow up to 14 days for additional shipping time.
If you've still not received your refund in these timeframes, please get in touch via our contact us page or email us at email@example.com
When we refund orders, we will refund the amount back onto the card that was used for payment. If the amount hasn't been refunded but you've received a notification, please contact us.
We still accept returns from international customers. You will need to ensure that you accurately fill out your customs declaration and outline that this is a returned good. We are not responsible for paying VAT for the returned product if it is incorrectly labelled. We recommend speaking with your local post office for more information, otherwise you can contact us.
We ship globally! Regardless of where you are in the world, we can get your order to you.
We do send to BFPO addresses. As a small company, we're still getting our systems integrated to allow this process to be seamless, so if you do order from a BFPO address, please leave a note in your order, or drop us a message!
On a rare occasion, you may find that your order was undeliverable. This could be because we have the wrong address, your package required a signature, or various other reasons.
If this is the case, please get in touch with us and we can assist you in resolving this for you.
As we are a UK based company, you will not need to pay import duties if you reside in the UK. However, given the recent changes in the UK's EU status, you may be subject to import and VAT charges if you are based in the EU. We are unable to tell you what charges you will pay, as they will vary by country. You can usually find this out at your local post office or online.
We are unable to change anything on our custom label as this is a legal document, therefore we must accurately declare the full value of the goods.
Yes, there is a difference between US and UK sizing. Before purchasing anything, double check our international sizing chart and make sure your size conversions are correct. We've also got various other guides on fitting and sizing which you can find here. If there's anything you're unsure of, please do contact us before placing your order.
Yes. We have a customer service phone number and we love to chat with our customers: 07599052638. We also have WhatsApp on this number if there's a query you'd like to text us about or if you're not comfortable talking over the phone.
If there's any other issues or queries which we haven’t answered here, please contact us directly so we can assist you further.